Customized Solutions
What is customized?
Before we start working with your drivers, we start working with you. Our years of experience have prepared us for the varied needs of your company. Do your drivers work in an emergency, delivery or technical support capacity? Are they called upon to find addresses, answer dispatch, work in confined areas, park in difficult areas like main streets? Does your company have a history of collisions? Once we complete an analysis of the job requirements and traveling environment of your drivers, we can customize a training methodology that will deliver the desired outcome for your company.
How do we customize?
Even businesses have personalities. It’s what is commonly called the “culture” of the organization. So we customize our teaching materials and training methods according to whom we will be teaching. Technicians and tradespersons who commonly work with their hands, for example, would benefit from an active and participatory approach with less time spent at a desk. Our knowledge and experience really come into play when training for company-specific vehicles. Since most people who drive a van for work actually learned to drive in cars, there are a number of opportunities for changing driving behavior, not the least of which is teaching someone how to properly back up a van when visibility is compromised. Teaching to someone’s ability to learn ensures retention.
Why it works: The benefits of a customized solution
Less time. Less cost. A customized program addresses company and driver training needs while being mindful of your bottom line. We do this by:
- Learning the needs of the drivers
- Familiarizing ourselves with the specialized or variety of vehicles the drivers use
- Understanding the drivers’ daily workload and routes.
By truly immersing ourselves in your needs and those of your drivers, we can create a program that is focused, mitigates risk and is relevant to your drivers’ needs. They are more receptive to learning and you get successful training in less time. Better results at less cost to you.
Customization in the real world: 3000 Toronto Cab Drivers
Case in point: A cab driver sees a person across the street, flagging him down. To the cab driver, it means a fare, so he stops to make a U-turn. Suddenly, the driver behind the cab rear-ends the cab because, though he saw the person across the street, it didn’t have the same significance to him, so his brain ignored it. The driver behind is at fault, but the cab driver ends up getting hurt.
The Ambassador taxi training program of which Canadian Pro Drivers designed and delivered the innovative driver training segment, won the prestigious Canadian Society for Training Development (CSTD) award in 2004. Our award-winning program, developed specifically for cab drivers, involved getting them to understand that other drivers, though sometimes at fault, don’t perceive or interpret what they see in the same way a cabbie does. A cab driver must always be aware of what is behind him when he slows down to pick up a customer. A cab also needs to know how to avoid rear-end collisions, handle their vehicle in moving traffic and while making instantaneous decisions. It’s a lot to think about.
